The Age Subscriber FAQs

The Age Subscriber FAQs
The Age Subscriber FAQs

The Age Subscriber FAQs

Contents hide

Manage your subscriptions

How do I renew or upgrade my subscription package or billing period?

To upgrade or change your subscription, simply log in and follow the steps below.

Log in to My Account, which is located in the menu at the top right of theage.com.au.

Select “Manage your subscriptions” from the quick links on the My Account homepage or go to the “Subscriptions” tab.

Select a new package by selecting the ‘Change Package’ tab and clicking ‘Save’. You will receive a confirmation email with the details of the change.

You can also choose to pay annually and get a 10% discount on your subscription.

When purchasing a home delivery subscription, keep in mind that it may take up to 10 days to coordinate with your local news agency and begin shipping.

How do I update my contact, billing, or payment information?

The Age Subscriber FAQs: To update or change your information, simply log in and follow the steps below. Log in to My Account at the top right of theage.com.au.

Choose your option from the quick links on the My Account homepage or use the navigation tabs at the top of the page.

After creating updates to your details, make sure you select ‘save changes’.

To manage your subscriptions, read more about my account.

When will my subscription be renewed?

 Our subscription packages are renewed continuously and automatically, there are three quick ways to find out the date of your subscription renewal.

Log in to My Account in the menu at the top right of theage.com.au. Select “Manage your subscriptions” from the quick links on the My Account homepage, or go to the “Subscriptions” tab to see your subscription details.

Please check the start date listed on the confirmation email you received at the beginning of your subscription.

Contact our customer service team by sending a request or calling 13 66 66. 

How can I cancel my subscription? 

We hate to see you go, but if you’d like to cancel your subscription you can do so at any time. Simply contact our customer service team by submitting a request or phone 13 66 66. 

Please note that at least 72 hours notice is required in advance of your next billing date. The cancellation will become effective at the end of your current billing period, so you can continue to enjoy the full benefits of your subscription until then. If you have an automatic renewal of your monthly subscription, please note that this subscription has not been refunded and will no longer be billed to you after the next payment cycle.If you have a subscription, you will be refunded the pro rata fee for the remaining period.

What are the cancellation and refund policies?

Please read our subscription terms.

How can I check if payments are scheduled or completed? 

To view your payment schedule or history, simply log in and follow the steps below. 

Log in to My Account, located in the top right menu of theage.com.au. 

Select the ‘Billing Information’ tab at the top. 

You can view and download past invoices from here. Monthly and annual subscriptions occur on the same date so you can see when your next payment will take place.

What is included in my subscription?

The Age Subscriber FAQs

To view your subscription inclusion, simply sign in and follow the steps below.

Log in to My Account, which is located in the menu at the top right of theage.com.au.

Select “Manage your subscriptions” from the quick links on the My Account homepage or go to the “Subscriptions” tab.

Here you will find ‘My Package’ for your subscriptions. To get the most out of your subscription, take a look at all the features and benefits of your subscription.

How do I compare other subscription packages?

The Age Subscriber FAQs

To compare subscription packages, simply log in and follow the steps below.

Log in to My Account at the top right of theage.com.au.

Select “Manage your subscriptions” from the quick links on the My Account homepage or go to the “Subscriptions” tab. To view all packages, select the ‘Change Package’ tab.

An annual subscription will also receive a 10% discount on the subscription price.

How do I get a copy of my payment invoice?

You can view your invoices in the My Account section. Just log in and follow the steps below. Log in to My Account, which is located in the menu at the top right of theage.com.au.

Select the Billing Information tab at the top.

Here you can view and download previous invoices.

Today’s newspaper

What is the role today?

The Age Subscriber FAQs

Today’s Paper is a digital version of the daily print newspaper and is only available to Premium subscribers. How do I get to Today’s Paper?

Log on to theage.com.au and go to the menu at the top right to access Today’s Paper.

How do I access Today’s Paper features?

There are a number of features available in Today Paper. You can listen to the news using the audio reading feature or access new editions by exploring “Backward Releases”.

How do I get into paper issues?

If you miss an issue, simply click on the ‘Release’ button at the top left of today’s page and you’ll see issues that lasted six months.

Newspaper delivery

My newspaper is not delivered today. 

What should I do?

We know that going one morning without paper can be frustrating. If you do not deliver, you can contact our customer service team by sending a request or by calling 13 66 66.

We can reimburse you for undelivered paper with credit for your subscription. However, according to our business conditions, deliveries must be reported within three days. I am going.

How do I suspend newspaper delivery?

Temporarily stopping newspaper delivery is easy. If you want to inform us about your holiday dates, simply log in and follow the steps below to stop paper delivery.

Log in to My Account, which is located in the menu at the top right of theage.com.au. Select “Stop Delivery” from the quick links on the My Account homepage or go to the “Subscriptions” tab.

Enter pause dates by scrolling to “Go?” And then click ‘save changes.’

Please note that suspension requests must be notified 72 hours in advance. You will not be charged during the suspension period.

What is the maximum time I can stop a shipment?

 You can interrupt paper sending for up to 60 days free of charge.

How many alerts are needed to suspend my shipment?

Please note that our customer service team requires 72 hours to process your suspension request.

Will I still have access to The Age during the suspension?

Yes, you can stay informed wherever you are, thanks to unlimited digital access at theage.com.au, such as Today’s Paper, your digital version of the daily press. Will I be charged

if I stop sending my paper?

No refunds will be refunded even if you receive credit in your account for the nominated suspension period.

Why didn’t I pay for a subscription this month when I stopped delivering paper?

You will not be charged during the suspension period and a credit will be applied to your next payment. If the suspension period is longer than your usual change date, you will not be charged for that month, and the remaining amount will be added to your next month’s payment, after deducting the suspension credit. I am touched. How can I update my shipping address?

Sign in and follow the steps below to update your address to let us know you’ve moved.

Log in to My Account at the top right of theage.com.au.

Select “Change shipping address” from the quick links on the My Account homepage or go to the “Subscriptions” tab. Enter your new address by scrolling to the ‘Delivery Details’ section and then clicking ‘Save Changes.’

Keep in mind that it can take up to 10 days to coordinate with your new local news agency to begin deliveries. Alternatively, you can contact our customer service team, which can intervene within three days upon request.

I just signed up. When will I receive my first issue of the newspaper? 

Coordinating newspaper subscriptions with a local news agency before delivery can take up to 10 days.

How do I bring a newspaper home?

The Age Subscriber FAQs

If you have a digital subscription, you can upgrade to Home Delivery at The Age. Just sign in and follow the steps below to upgrade your subscription.

Log in to My Account at the top right of theage.com.au. Select “Manage your subscriptions” from the quick links on the My Account homepage or go to the “Subscriptions” tab.

Select a new package by selecting the ‘Change Package’ tab, enter your shipping address and click ‘Save’.

You will receive a confirmation email with the details of the change.

Keep in mind that deliveries can take up to 10 days to coordinate with your local news agency.

Age application

Can I access Today’s Paper on The Age?

The Age Subscriber FAQs

Yes, Paper Now is available on all your devices, including The Age. Just click “Browse” and the daily digital edition of the newspaper will appear.

How do I download and register The Age?

To download The Age for iOS or Android, follow the steps below.

Search for “The Age” in the App Store or Google Play and download to your device. Tap “Browse” on the home screen to open the settings menu, which appears in the upper right corner.

Log in by entering your e-mail address and password and unlock unlimited access to the award-winning news, wherever you are.

Download the iOS app Download the Android app

What’s in the app?

The Age Subscriber FAQs

Age lets you enjoy unlimited access to award-winning news wherever you are. Just download and log in. Stay connected with real-time updates, the latest news and the headlines of the day.

Turn on alerts and don’t forget a story that’s important.

Customize my messages with topics that interest you.

Premium subscribers can also unlock access to Daily Crosswords, Daily Sudoku and Today’s Paper.

What tool does The Age use?

The Age Subscriber FAQs

The Age app is available for iOS and Android mobile and tablet devices.

Do I have to pay for the application?

No, with a subscription you have unlimited access to The Age. All you have to do is sign up.

Can I access crossword puzzles and sudoku in the app?

Your favorite puzzles are only available to Premium subscribers in The Age. Just click “Browse” on the home page and challenge with daily crossword puzzles and daily sudoku.

theage.com.au

Do I have to log in?

The Age Subscriber FAQs

Yes, signing up ensures that your access to the news is not interrupted and you can manage your subscriptions at any time through my account.

To log in to the desktop, go to theage.com.au on the far right, click on “Log in” and enter the username and password you created during registration.

Remember that you must log in to each device you use.

How can I sign in on all my devices? 

The Age Subscriber FAQs

Log in across all of your devices by following the steps below. 

The Age website

Click on ‘Log in’ in the top right of theage.com.au

Enter the username and password you created when you subscribed and activated your digital access, and click ‘Log in’. 

The Age app

Tap ‘Browse’ from the home screen. 

Tap settings found in the top right corner. Click on ‘Login’ and enter your email address and password that you created during registration.

I’m signed in, so why am I “seeing” Subscribe now “or why I’m getting a notification that I’ve reached the article limit?

If you are a subscriber and have seen subscription prompts, you are probably not logged in.

To check, look in the upper right corner at theage.com.au. If it is on the ‘Login’ or ‘Login’ button, you are not logged in. You can log in by entering your e-mail address and password that you created when logging in and activating access.

Remember that you must log in on each device you use. A maximum of six sessions are allowed at a time.

How do I find articles written by a specific author?

The Age Subscriber FAQs

To see all articles written by a specific author, simply enter the name of the journalist in the search box in the left menu. Alternatively, you can click on the journalist’s name at the top of any article he has written.

Take a look at all our opinions.

How do I find articles written on a specific topic?

The Age Subscriber FAQs

Click a topic tag at the bottom of an article to see all articles that pertain to a specific issue, or to find articles related to that topic.

How do I add comments on the web? 

The Age Subscriber FAQs

Join the conversation and submit and comment on the article. Make sure you are logged in to comment. After logging in, click on the ‘Add Comment’ button and create a nickname.

All our comments were moderated prior to publication. To maximize your chances of publishing, please keep in mind our comment guidelines. Subscription benefits

How can I subscribe to the newsletter?

The Age Subscriber FAQs

You can subscribe to the news via my account by following the steps below.

Log in to My Account from the menu at the top right at theage.com.au.

Select “Manage your newsletters” from the quick links on the My Account homepage or go to the “Newsletter” tab.

Here you can subscribe to the newsletters of your choice. 

How do I opt out from a newsletter? 

The Age Subscriber FAQs

To opt out from a newsletter, simply scroll to the bottom of the email and click the ‘unsubscribe’ link found in the footer. You will receive a confirmation email once you have opted out. 

Alternatively, subscribers and registered users can log in to My Account and follow the steps above for ‘How do I sign up to a newsletter’ to manage your newsletter preferences. 

My newsletters are not being delivered, what do I do? If you do not receive e-mail newsletters, there may be many different reasons. Try the following:

Find your folder using Spam or Spam. If messages are in this folder, you should return them to your inbox and mark the sender’s messages and / or the name newsletter@email.theage.com.au as the secure sender as the contact.

If you can’t find your newsletters in the Junk E-Mail or Junk E-Mail Address Book, contact your service provider (or IT resources or company) to see if another layer of protection is applied.

What newsletters can I use? Subscribers will receive access to the exclusive Good Weekend newsletter only for subscribers and comment from the editor. There is also a wide range of newsletters.

Where can I get feedback?

The Age Subscriber FAQs

We welcome any feedback and are always happy to hear from our customers. Provide feedback on your subscription.

Do you have a student subscription program? Are there any discounts?

The Age Subscriber FAQs

Yes, we offer discounted subscriptions for students through UNiDAYS. Find out more about our student subscription. Do you have a business subscription program?

Yes, for organizations with five or more employees, we have several subscription options for The Age and The Australian Financial Review. Find out more about our subscription business program.

You can create individual subscriptions for up to five subscriptions.

Read also:

the age afl tips

the age absolute elden ring

The Age Atar Results 2022

The Age Bag

The Age Book Reviews

The Age Building

The Age Subscriber FAQs

The Age App

The Age: Latest & Breaking News Melbourne, Victoria, Australia, World News

The Age Advertising

Leave a Reply

Your email address will not be published.